LEGAL
Refund Policy
We want you to feel comfortable trying and purchasing RUVODEK. This Policy explains when a RUVODEK purchase may be refunded.
1. 14-day refund period
You may request a refund for a RUVODEK purchase within 14 days of the purchase date.
You may request a refund if RUVODEK is not right for you, does not meet your expectations, or you simply change your mind.
2. Trial before purchase
RUVODEK also provides a fully featured 14-day Trial so you can evaluate the software before purchasing.
Using the Trial does not remove your eligibility to request a refund within the 14-day refund period after purchase.
3. What happens after a refund
When a refund is completed, the refunded RUVODEK Paid License will be revoked and its associated activations will no longer be valid.
You must stop using any license that has been refunded.
4. Duplicate charges and payment errors
If you were charged more than once for the same intended purchase, or there is a clear payment-processing error, contact PaperTape as soon as possible so the transaction can be reviewed.
Where appropriate, these issues may be corrected even when they fall outside the standard 14-day refund period.
5. Technical issues
If RUVODEK does not work as expected in your environment, PaperTape may first offer reasonable support to help identify or resolve the issue.
If you are still within the 14-day refund period, you may request a refund even if the technical issue has not been resolved.
6. Requests after 14 days
Refund requests made more than 14 days after purchase are generally not eligible for a refund.
PaperTape may still review exceptional situations such as duplicate charges, clear payment errors, or circumstances where applicable law requires a different result.
7. Fraud and refund abuse
PaperTape and its payment provider may refuse a refund where there is reasonable evidence of fraud, payment abuse, repeated purchase-and-refund behavior, license misuse, or other attempts to exploit the refund process.
8. How refunds are processed
RUVODEK purchases and approved refunds are processed through Lemon Squeezy, PaperTape’s merchant-of-record provider.
After a refund is issued, it may take up to 10 days to appear on your original payment method, depending on your bank or payment service.
9. Mandatory consumer rights
This Refund Policy does not limit any mandatory consumer rights that apply to you under the laws of your country or region.
If applicable law provides rights that are more favorable than this Policy, those mandatory rights will apply.
10. How to request a refund
Contact PaperTape and include enough information to identify the purchase, such as the email address used for the order and any available order reference.
Last updated
October 5, 2026